Terms of Service

These Terms govern your use of 11it.com and the 11IT website health-checking, monitoring, and support services. By using 11IT, you agree to these Terms.

The Service

11IT checks selected HTTPS, redirect, and security-header behavior observable from our systems. Results are point-in-time technical observations, not a guarantee of availability, security, compliance, search ranking, or future performance. Daily monitoring is best-effort and is not an emergency or real-time incident-response service.

Accounts

You must provide accurate information, protect your login credentials, and notify support@11it.com of suspected unauthorized access. You are responsible for activity performed through your account.

Authorized Use

You may scan public websites you own, manage, or are otherwise authorized to assess. You must not use 11IT to attack, overload, evade access controls, discover private systems, violate law, or interfere with others. We may rate-limit, block, or suspend activity that threatens the service or third parties.

Lifetime Beta

Lifetime Beta is a one-time purchase that provides the advertised V1 monitoring limits for the commercial life of the 11IT product. It does not mean the purchaser's lifetime, guarantee perpetual operation, or include unlimited high-cost third-party or AI services. Material future products or premium features may be priced separately. Current limits and included features are shown on the pricing page at purchase time.

Fix It for Me

The initial Fix It for Me payment covers the scope stated on the pricing or checkout page: review, diagnosis, written guidance, and, where agreed, limited assistance with straightforward SSL, DNS, redirect, or Cloudflare configuration. It does not authorize access to any system. You must separately provide appropriate authorization and access. Work outside the stated scope requires a separate quote and your approval.

Payments and Taxes

Our disclosed merchant of record processes checkout, applicable taxes, invoices, and payment methods. Prices and currency are shown before purchase. Refunds are governed by our Refund Policy and any mandatory consumer rights.

Service Changes

We may improve, limit, or discontinue features for security, technical, legal, or commercial reasons. We will use reasonable efforts to notify paid users before a material reduction of their included service when practicable.

Intellectual Property and Feedback

11IT and its software, branding, and content remain ours or our licensors'. You retain ownership of information you submit. You grant us the limited rights needed to process that information and provide the service. Feedback may be used to improve 11IT without obligation to you.

Disclaimers

To the extent permitted by law, 11IT is provided "as is" and "as available." You remain responsible for backups, change review, access control, and decisions made from scan results. Nothing in the service is legal, compliance, or professional security advice.

Limitation of Liability

To the maximum extent permitted by law, 11IT will not be liable for indirect, incidental, special, consequential, or punitive loss, loss of profit or data, or third-party service failures. Our aggregate liability for a claim will not exceed the amount you paid to 11IT for the affected service during the 12 months before the event. These limits do not exclude liability that cannot legally be limited.

Termination

You may stop using 11IT at any time. We may suspend or terminate access for a serious or repeated breach, security risk, fraud, or legal requirement. Provisions that by their nature should survive termination will remain effective.

Changes and Contact

We may update these Terms and will update the date above. Material changes will receive reasonable notice when required. Questions can be sent to support@11it.com.