Refund Policy

We want purchases to be straightforward and fair. This policy applies to purchases made through 11IT and does not limit rights that cannot be waived under applicable consumer law.

Lifetime Beta

You may request a full refund within 14 calendar days of purchase. We may decline a refund where the account has materially abused the service, attempted fraud, or already received a prior refund for the same product. After 14 days, refunds are generally unavailable, but we will review service failures individually.

Refunding Lifetime Beta removes its paid monitoring entitlement. Your account may continue on the free plan, subject to its limits.

Fix It for Me

• A full refund is available before our manual review or work begins.
• After work begins, we may deduct the reasonable value of work already delivered and refund the remainder.
• If we determine that the request is outside our advertised scope before providing substantive work, you may choose a full refund or approve a separate quote.
• Third-party hosting, domain, certificate, software, or other external charges are not included and are not refundable by 11IT.

How to Request a Refund

Email support@11it.com from the address used for purchase and include the order number and a short explanation. Do not send card details or passwords. We aim to acknowledge requests within two business days.

Approved refunds are returned through the original payment method by our merchant of record. Bank and payment-network processing times vary and commonly take 5–10 business days after approval.

Chargebacks

Please contact us first so we can investigate quickly. This does not prevent you from exercising any lawful chargeback or consumer right.

Contact

Refund questions can be sent to support@11it.com.